I dont feel bad, just a little annoyed because I really needed those items and I wasted my whole weekend with premium trying to resolve the issue, I received a reply 48+ 2 hours on the issue (not requesting a refund, just the items I purchased) but they refunded my transaction anyways, Apparently they lost my shopping cart details so I lost my 3 elite lvl 1 engineers, 5 boosts, x6 x2 100 expert packs, and somthing else I purchased but forgot what it was, maybe mines??? but anyways, this was the support ticket:
I keep looking in payment history for my items to post on the server, I keep looking in game for my items, I've checked my paypal account several times to verify my purchase was successfull and I've submitted a previous ticket 2 days ago, I'de really like to have my items really soon, in the past using paypal my items showed up instantly on the server but I'm at a loss here trying to get them still, I'm starting to wonder if I should resolve my issue though paypal....
This was the response:
Hello,
It looks as if you have experienced a server connection problem with paypal. I cancelled your transaction, and you should see the credit soon. When the problem occurs again, please let us know the transaction ID along with the list of items purchased. We will add items manually. We apologize for the inconvenience, and thank you for your patience.
TeamNF
This was my reaction:
Umm, doesn't my money pay your bills to operate this game and better it in the long-run? Why didn't you guys just send a initial response in question to my issue of money I allocated twards my most all time favorite game in the world in the first place, (I would'nt be so upset, if communication was key to begin with) why did I take the advice of the in-game mod to wait 24-48 hours response time when I should wait for a reply? (I'm not going to mention how long it was that i received a reply from a TNF mod about the issue), If anything I would just like to see better customer service skills to identify the topic at hand to reslove a issue much quicker.
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