Hello GM/SDE/TNF...whoever runs this game now... oh great oz...
What is in the Windows 10 Patch..
Who is testing it? What are you attempting to fix. Is it the app signing issues? How about a bug fix list for win 10...?
Crash is under investigation??
exactly which type/types of crashing are you talking about being fixed..How is this being tested?? Maybe as a suggestion ...its time to redo the test server so the community can test these "fixes" prior to them being unleashed with the normal issues..bugs ?
"Server will move to East Coast USA along with the release. "
Which part of the "server"....?
The Update Server? The Game Server? The login/account Server? The Web Server...?
Are these all going to be in the same datat center...? If so which one and at what level, who is the hosting company, what bandwidth/speed did you arrange?
May I be so bold as to suggest that if you continue to use poorly located data centres and low level hosting servers for the Game Server instance with bad routing then there will be no improvment.
With the the Harbour/Fleet resets...
What version of Harbour are you resetting to..?
The Original harbour setups with investable AI defenses and AI ships like we had 10+ years ago...or the crippled...sorry..removed for bug features version with limited number of ships and all the defenses AI's turned off?
Have you done any testing with the fleets for this fleet reset to see if it actually works....?
As always I'll put on my rose coloured glasses..had to buy new ones after the last effort..
And look while you are at "improvements" how about a actual properly set up ticket system that allows for replies to ticket responses or feedback... nothing like a customer metric measure to give you actual insight as to how your cough.. customer service is progressing.