lol? Paying for a Free to play game in perm event mode. You sir have been trolled.
Believe it or not, SDE is actually one of the better MMO companies support wise... Atleast in NF you don't wait 1-4 months for a ticket response thats is automated (Nexon COUGH) (I've had tickets sent to Nexon during what they consider "LOW TICKET VOLUME" go unanswered for 6 1/2 months only to get a half.... computer response and have to repeat the process for another year. Its better now but still pretty crappy. Atleast here exluding the weekends I can get ticket responses within 2 hours of the business day starting.
There is however plenty of better companies, but none of them are in the same military simulator genre and would probably not purchase this game.