Do any messages come up after time? (I.e "Cannot Connect to Server.", "Connection to Server is Lost.", "Invalid Username" or "Invalid Password" ect.)
Please post tracerts to
211.43.149.199 - Nebraska
211.43.149.201 - Kaiser
Open command prompt (run as administrator) (Windows Key + R and type "cmd" minus quotes)
Type in command prompt: "tracert IPHERE" minus quote and using a server IP instead of "IPHERE".
Paste results here.
Nebraska<= Iowa (Arizona) + Yamato (Missouri)
Kasier <= Bismarck (New York) + Nelson
Select whichever server your account used to be on.
Accounts not logged in in 6 months are moved to storage (Send ticket to restore account data (I.E. Crew and ships, items, credits ect)