it will take sometime from the time you sent a support ticket to recover your account... and depending on the detail/information about what you have n your account on your ticket

its probably been a year and a half or so since i played.  would i have to give exact info on crew lvls cred amounts etc?  because i really dont know all that.  i can give a rough estimate but idk how helpful this is

Hey theogdecoy.

When sending in a support ticket to try to have your crew recovered after a period of inactivity, they usually need the following information to help them possibly retrieve your sailors.

1. Username
2. Server that you played on (I.e. Kaiser/Nebby, or the older servers if its been longer)
3. When was the last time you think you logged in. 
4. A rough estimate of what crews you believe you had during that time, it does not need to be exact, (I.e. KM CV crew, or IJN BB crew)

For support tickets like these, it tends to take some time due to the nature of the request.

appreciate the help ill update the ticket with that information