please read these threads.
for recovey of account:
http://navyfield.com/Community/Forum/View.aspx?num=18332&searchtype=0&pagecount=0&searchvalue=&sort=5&category=C01&page1=1
and for your ticket error:
http://navyfield.com/Community/Forum/View.aspx?num=3163&searchtype=0&pagecount=0&searchvalue=&sort=5&category=E01&page1=1
both threads are pinned for your ease of looking them up, the ticket error one is even in this section.
locked.