ID
Password
FlashGuide
FlashGuide
HA Infomation

Technical Support

  Index

  • I purchased for coins"deluxe pack", but I never got it.

    04. 01. 2015 11:29


kievskiy

Hello! I purchased for coins"deluxe pack", but I never got it. A payment history is written, that were obtained on all servers.

 

  • Re : I purchased for coins"deluxe packcoins", but I never got it.

    04. 01. 2015 12:42


cambsguy

please check in your 'item' tab in harbor and they should be under 'event'

 

if they are not there send a support ticket

  • Re : I purchased for coins"deluxe packcoins", but I never got it.

    04. 01. 2015 13:15


kievskiy

It is impossible to send a letter to the administration. And ITEMS them either.

  • Re : I purchased for coins"deluxe packcoins", but I never got it.

    04. 01. 2015 18:33


piggyhin

I got the same problem, did not recieve any expert ticket after using coin

  • Re : I purchased for coins"deluxe packcoins", but I never got it.

    04. 01. 2015 19:27


vouyager

same on me.... my first and 2nd purchase is ok... but my 3rd igot nothing

  • Re : I purchased for coins"deluxe pack", but I never got it.

    04. 03. 2015 15:14


vk222u
Originally Posted by kievskiy

It is impossible to send a letter to the administration. And ITEMS them either.



If you are receiving a error when submitting a ticket the most likely cause is your subject being too long, you don't need to write a essay for a subject, keep it sort and fill the content section with the essay.

Example:
Subject: Item Purchase issue.

content:
Hello,
I purchased the following item from your in game store.... Etc.


Hope that helps you get the ticket in to solve this issue.

Regards,
vk222u.

1