I been waiting for 5 weeks now .. still in red.
Game with only 1 GM who work 20 hours daily in a company that don't care or give a damn for the players, he will for sure never answer thous tickets .. as far they make updates which brings new bugs to work on ! Which means no time for restoring old data .. till one thing over two :
The Coder come back from his Army round (important to be alive)
The Company hire some other GM to help Vinnson. (This can be happen after 3 years when rookie modator become expert one !)

Before that .. even Jesus can't help restoring our archived accounts !