Hi wolfark,
I would not say that support is dead, it is just overworked and will need time.
Beside that is it tricky, they would have to dig out the old files (HQ content) and that takes time and some player might be helped faster. Look around here, last year (some time ago) there was a guide how to retrieve old accounts. Better find that and use the advice,
No reason to sugarcoat... At least try it.
T7