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  • Lost Connection error after new ship purchase

    12. 14. 2011 07:49


straswa
Hello, I recently have developed an issue where I keep losing connection. The error happens in shipyard and in battle rooms. It seems to have started after the purchase of my new Courageous CV. I have sold the ship, reset the game, and bought it again only to still have the error show up. The message I get is: "Lost connection with the server". 

My PC is a Windows XP(SP3) using a wired router. I have a pathping report here:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\WAS>
C:\Documents and Settings\WAS>pathping 211.43.149.201

Tracing route to 211.43.149.201 over a maximum of 30 hops

0 was-3be0b31e4b6 [192.168.0.102]
1 192.168.0.1
2 192.168.1.1
3 76.51.0.1
4 gig2-1.nprrwinrpr-ybr1.wi.rr.com [24.160.225.32]
5 srp4-0.bfrdwijana-rtr3.wi.rr.com [24.160.224.65]
6 tge1-0-0.milwwirtco-rtr1.wi.rr.com [24.160.229.96]
7 tge2-1-0.tr00.chctilwc.mwrtn.rr.com [24.160.229.197]
8 ae-6-0.cr0.chi30.tbone.rr.com [66.109.6.206]
9 ae-1-0.pr0.chi10.tbone.rr.com [66.109.6.155]
10 xe-10-0-0.edge2.Chicago2.Level3.net [4.59.28.101]
11 vl-3503-ve-117.ebr1.Chicago2.Level3.net [4.69.158.10]
12 ae-3-3.ebr2.Denver1.Level3.net [4.69.132.61]
13 ae-1-100.ebr1.Denver1.Level3.net [4.69.151.181]
14 ae-3-3.ebr2.SanJose1.Level3.net [4.69.132.57]
15 ae-92-92.csw4.SanJose1.Level3.net [4.69.153.30]
16 ae-4-90.edge1.SanJose3.Level3.net [4.69.152.208]
17 PANTHER-EXP.edge1.SanJose3.Level3.net [4.53.208.10]
18 174.35.18.82
19 174.35.13.246
20 208.80.251.170
21 211.43.149.201

Computing statistics for 525 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 was-3be0b31e4b6 [192.168.0.102]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
3 11ms 1/ 100 = 1% 1/ 100 = 1% 76.51.0.1
0/ 100 = 0% |
4 11ms 2/ 100 = 2% 2/ 100 = 2% gig2-1.nprrwinrpr-ybr1.wi.rr.com [
24.160.225.32]
0/ 100 = 0% |
5 12ms 0/ 100 = 0% 0/ 100 = 0% srp4-0.bfrdwijana-rtr3.wi.rr.com [
24.160.224.65]
0/ 100 = 0% |
6 13ms 1/ 100 = 1% 1/ 100 = 1% tge1-0-0.milwwirtco-rtr1.wi.rr.com
[24.160.229.96]
0/ 100 = 0% |
7 16ms 1/ 100 = 1% 1/ 100 = 1% tge2-1-0.tr00.chctilwc.mwrtn.rr.co
m [24.160.229.197]
0/ 100 = 0% |
8 17ms 0/ 100 = 0% 0/ 100 = 0% ae-6-0.cr0.chi30.tbone.rr.com [66.
109.6.206]
1/ 100 = 1% |
9 16ms 1/ 100 = 1% 0/ 100 = 0% ae-1-0.pr0.chi10.tbone.rr.com [66.
109.6.155]
1/ 100 = 1% |
10 119ms 4/ 100 = 4% 2/ 100 = 2% xe-10-0-0.edge2.Chicago2.Level3.ne
t [4.59.28.101]
0/ 100 = 0% |
11 113ms 6/ 100 = 6% 4/ 100 = 4% vl-3503-ve-117.ebr1.Chicago2.Level
3.net [4.69.158.10]
0/ 100 = 0% |
12 48ms 2/ 100 = 2% 0/ 100 = 0% ae-3-3.ebr2.Denver1.Level3.net [4.
69.132.61]
0/ 100 = 0% |
13 56ms 2/ 100 = 2% 0/ 100 = 0% ae-1-100.ebr1.Denver1.Level3.net [
4.69.151.181]
0/ 100 = 0% |
14 76ms 3/ 100 = 3% 1/ 100 = 1% ae-3-3.ebr2.SanJose1.Level3.net [4
.69.132.57]
0/ 100 = 0% |
15 73ms 5/ 100 = 5% 3/ 100 = 3% ae-92-92.csw4.SanJose1.Level3.net
[4.69.153.30]
0/ 100 = 0% |
16 67ms 3/ 100 = 3% 1/ 100 = 1% ae-4-90.edge1.SanJose3.Level3.net
[4.69.152.208]
0/ 100 = 0% |
17 71ms 4/ 100 = 4% 2/ 100 = 2% PANTHER-EXP.edge1.SanJose3.Level3.
net [4.53.208.10]
0/ 100 = 0% |
18 72ms 4/ 100 = 4% 2/ 100 = 2% 174.35.18.82
0/ 100 = 0% |
19 75ms 2/ 100 = 2% 0/ 100 = 0% 174.35.13.246
0/ 100 = 0% |
20 75ms 3/ 100 = 3% 1/ 100 = 1% 208.80.251.170
0/ 100 = 0% |
21 67ms 2/ 100 = 2% 0/ 100 = 0% 211.43.149.201

Trace complete.

C:\Documents and Settings\WAS>

Thank you for your assistance and time.
Yes, I 've sent a ticket already but I was hoping for a second opinion.  
 

 

  • Re : Lost Connection error after new ship purchase

    12. 14. 2011 08:22


BBR_InsUW
HI there,
Sorry to say but the connection lost is a symptom of your internet and not the game.

From your pathping its clear you are having an issue as soon as you leave your router and get
onto RR lines and it gets worse from there.
You are getting packet loss at hop 3, 4 that indicate a local issue that RR needs to fix
Hop 9,10 and 11 are again a RR issue that should be addressed
Hop 13,14,15,16 and 17 are a Level 3 issue and RR cant/wont fix this but should clean up
your route.

Since you start off with some P/L right away it may be a cascading issue that just gets worse
as more are being resent and more are getting lost casuing more going be to get replace and
causing more to get lost, and then poof connection lost to the server.

Contact RR and have them start looking at your drop and then to thier node

  • Re : Lost Connection error after new ship purchase

    12. 15. 2011 14:53


straswa
Thank you for the quick reply and the advice.

I will see what RR can do about it.

  • Re : Lost Connection error after new ship purchase

    12. 15. 2011 17:15


sora1412
Me and my friend also having bad lag and intermittent freezing since Monday. How do you do Pathping?

  • Re : Lost Connection error after new ship purchase

    12. 15. 2011 21:09


BBR_InsUW
Originally Posted by sora1412

Me and my friend also having bad lag and intermittent freezing since Monday. How do you do Pathping?

See the pathping sticky post in the forum

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