Dear player base,

Don't be alarmed; I'm not here to hand out bans for calling so-and-so a terrible CV driver. I'm also not here to announce a new Spaceship Yamato premium ship. First and foremost, I am announcing our (SDE) pledge  to listen (yes really) to our loyal player base. It's cliché by now, but you know that NF would not be around if it wasn't for the long time players.

Long time players like Splid and ljsevern who are adamant about constructively criticizing and who must be pulling their hair out wondering why we haven't helped Navy Field reach its full potential. A potential that is certainly there given the loyal following of veteran players. Veteran players like Vick11 and the members of TeamNF who volunteer a great amount of their time to help out the community in ways that should never go unnoticed.

Navy Field has been incredibly fortunate to have this strong community support. On the non-player side however, things have been admittedly lacking. I started off with a short comment about bans because that is likely what I am most known for given the number of support tickets I have responded to over the past several years (you don't want to know). Many of which have been cases where I had to act like a father splitting up two quarreling kids or spending time trying to convince someone that they shouldn't be surprised if they lose things after sharing their account.

All of that time spent on frivolous issues, which as a player suggests should have been answered with "Man up.", could have been spent gathering your thoughts on the real important issues needing to be addressed.

Which brings me back to announcing our pledge to listen, and when I say "our" I mean that as an employee of SD EnterNet. A GM in fact. One of four who assist with NFNA, and the only one based in Seattle at this time. I work closely with TNF during the day and am able to have discussions with the 3 Korean based GMs in the evening (5PM Seattle time is 10AM in Seoul). I was born in Costa Rica, so I do know Spanish but English is my predominant language. I unfortunately do not speak Korean which can be a hindrance as you can imagine.

I am letting you all know this because I would like to take on the responsibility of Community Manager as has been suggested by the player base. I would like to act as an ambassador for SDE providing opportunities for discourse on what's going on behind the scenes and what we can do to fully realize NF's potential. I have been given full access to the NF Facebook and Twitter accounts ( @olivelab and facebook.com/olivelab) and intend to make more use of them. I have gone through the discussions regarding a Community Manager position and have been coordinating with Vick11 as he has been noting your most recent concerns.

For the moment, I am making this announcement so you are all aware of our support of this. Korea is currently on weekend which makes it difficult to gain pertinent responses to the more technical concerns like "When is the new HA game mode really coming?" or similar. So, for the time-being, please be patient for those answers. I will work with Vick11 on a plan for attending to the requests thus made. I'll be in contact with the Korean GMs Sunday night and by next week should be better able to start making more frequent postings.

I'll be working on support tickets, miscellaneous cases, and premium trades over the weekend but will also be checking your responses for ideas on what we can do to provide better communication between SDE and the player base so please go ahead and let me know your thoughts.

-TeamNF MK2 aka Randy

*unsticked by Angus725 - Feb. post...*