Hey guys,

I decided to make a new thread to continue from where we left off. As you are all likely aware, our team has undertaken a number of measures  to try and  fully resolve the lag reports that we have been receiving from a number of players for the past few weeks. This culminated in last night's upgrade of our server hardware.

I am saddened to report that we are still seeing reports of inconsistent server conditions from a number of users even after this change.

That means that we must begin to consider more drastic measures as this is a very serious issue that we want to resolve permanently. I must stress again that our team is just as frustrated over this as you are and will not give up until we see conditions improve drastically.

With that goal in mind, I have been notified that another attempt at fixing this problem will be made during the upcoming maintenance period. Tomorrow is a holiday in Korea, so the work is scheduled to be performed this Thursday from 10PM -1AM PST. This work should result in noticeable improvements. However, please keep in mind that there are realistic limitations and that players furthest from the servers (in San Jose, CA) may still experience conditions less favorable compared to players in the US.

If this measure does not result in the improvements we hope to see, then we will be left with no choice but to consider changing our service provider.

Again, we are deeply sorry for the length of time taken to fully diagnose these difficult lag issues. Our team is thankful for your support and understanding through this difficult time.

I will keep you updated on the latest happenings.

-Randy