Originally Posted by PlanZ
So opening a support ticket is useless because I didn't play in 2013 so I lost all my crews except some small parts and remnants. Not only that but the GM's close my ticket and don't even bother on trying to perform a recovery on my account data fully.
So there goes all those money and hours I spent grinding. I came back only to find Navyfield is not what it once used to be. The reality is that once WoWS gets released Navyfield will be a bygone of another era.
Also as someone who understands computers and has experience with it I am apalled by the lack of proper backups by the GM's. There are other games where your account data is preserved longer and whereby a support ticket is not closed without any effort made or attempt made to help the customer ie me.
Very very disappointed and this is coming from a long time Navyfield player.
I ran into the same issue, I've been playing since roughly 2007ish, spent hundreds of dollars and thousands of hours, all gone except 3 IJN sub crewmen in my HQ. And when i sent in a ticket detailing my crews as best I could remember (my fleet forums are offline, and so, too, are my screenshots of crew and ships), the support ticket was closed with no communication.
I get they are dealing with the exploit that just occured, but that's no reason to close support tickets pre-dating the exploit tickets without reading them or contacting the person who filed it
