As a long time player and from a victim of the mutli account family ban , the playing with other IP ban, the playing with other ppl doing NF night party events on one site ban, over the top mods....you know who you are..
Some general comments and observations.
The game is over 10 yrs old.
You need to invest $$$$ gaining some insight into the game engine code which was lost over 9 years ago. Most of us long term players all know what happened.. its amazing you didn't go fix it.
Without the game code there is no way forward to fix the common in game bugs.
Just tweeking with the sql server code and releasing new mechanics outside the core game in refered alt scripting code engine will not fix the issues when it is well known that the core game code is the bug source, this has been well know for years to the ONF team, SDE and TNF. Wake up and admit that then invest in fixing it.
Also the adoption of professional helpdesk ticket system with limits to moderators powers and ...
Your customers, those who pay you, are the player base that you constantly ignore. who have now taken ther gaming $$$ elsewhere.
Fix the code/multiplayer/mod/ticket system and you have a viable stable platform with users that want to use it and how will pay $$$ for it.
The alt is to sell the entire operation it to someone how cares about the game and has a customer service ability for the player base.
Finally how about investing in a tier one hosting company ...?
Have you fixed the KR hosting IP address and BGP issues with KR routing to US hosting Node issue yet? hummm lets see that was 8yrs 3 months ago...