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  • Premium Trade Hiatus

    02. 08. 2012 12:33


TeamNF_MK2

Hey guys,

I have a bit of unfortunate news to report.

It seems that our team has decided to place the Premium Trade system on an extended hiatus in order to work all the kinks out. If you've used the system then you are probably already aware  that  the speed at which trades are processed could use some improvements. This is an unfortunate aspect of having to rely on  a completly manual method. This has been an additional workload on our GMs, and while we've tried  to complete all pending trades as quickly as possible, it has been difficult to fully keep up with all the requests.

During the system's downtime we will not only work on finding a solution to the delays, but will be making additional tweaks and improvements. The Premium Trade system is scheduled to be disabled on Thursday, February 23rd and will be back online after we have been able to make necessary improvements.

We will accept listings until 00:00 PST on February 23rd. All listings posted until that date will be allowed to run their course.

I know this is a pain for you guys that have shown quite a bit of support for the system. I bet its a pain for our company as well since it brings in extra revenue, but I hope you can agree that its a necessary action since the improvements will provide a much better end-user experience as well as helping to lessen our GM's workloads so they may focus on additional tasks.

I'll keep checking in on the progress of the fixes and keep you guys up to date with details on when to expect the system's return.

-MK2

 

  • Re : Premium Trade Hiatus

    02. 08. 2012 13:09


cvmasta
Thank you for the update. Appreciate the info :)

  • Re : Premium Trade Hiatus

    02. 08. 2012 13:20


dudeabar
I really like that you gave us a couple weeks notice before something of this size will be shut down periodically. Doesn't catch people in a "WTF" moment when they wonder if they are getting their Premium Trade completed or not.

Good job, Randy:).

  • Re : Premium Trade Hiatus

    02. 08. 2012 15:50


Hoplita
I never and really never know why this system was introduced like this way, the problem is simple, you need "GM's" to do the trading "Manuel" this means the team has allot extra work to do as the system needs to be monitored as-well, i would renew the hole system in a year, perhaps after the important game changes, you guys are rushing into stuff and making yourself not easier with it. I'm not blaming you guys at least you tried, but i would drop this system untill a better improved system that drops the work load.

Make the game run smoothly make us happy!, and then work on those nice systems!

SDE is a small team, SDE can't offer the players everything we wan't due the lag of people and the knowledge of good programming, I hope randy will change those things, one project at a time maybe two is far enough.
Later we can have a smart trading system without all the jingle bells.

There so much game companies that are doing so well, like wargaming.net, they are organized which SDE isen't.
SDE = Small so you need a small workload, that's organized.
Randy, if you wan't to get in touch with me feel free to message me anytime, to discuss how i see those progresses since 2005 and how to improve them with the player base.

Best Regards,
Hoplita

  • Re : Premium Trade Hiatus

    02. 08. 2012 16:11


FalleNStaR
Good news for customers and GMs. Might I also suggest that TNF macro this announcement periodically in game and in battle rooms?(in multiple languages) It being posted on the forums doesn't translate to reaching players and since this is dealing with peoples spent money, any chance of a "We're improving this!" mass e-mail?

  • Re : Premium Trade Hiatus

    02. 08. 2012 16:29


TeamNF_MK2
Originally Posted by FalleNStaR

Good news for customers and GMs. Might I also suggest that TNF macro this announcement periodically in game and in battle rooms?(in multiple languages) It being posted on the forums doesn't translate to reaching players and since this is dealing with peoples spent money, any chance of a "We're improving this!" mass e-mail?


I've started the BBS notification in-game and will see if there are other ways to get the word out. Thanks for the tip.

-Randy

  • Re : Premium Trade Hiatus

    02. 08. 2012 18:13


FalleNStaR
Originally Posted by TeamNF

Originally Posted by FalleNStaR

Good news for customers and GMs. Might I also suggest that TNF macro this announcement periodically in game and in battle rooms?(in multiple languages) It being posted on the forums doesn't translate to reaching players and since this is dealing with peoples spent money, any chance of a "We're improving this!" mass e-mail?


I've started the BBS notification in-game and will see if there are other ways to get the word out. Thanks for the tip.

-Randy


No worries. Keep on rollin' Randy.

  • Re : Premium Trade Hiatus

    02. 08. 2012 18:47


ljsevern
Thanks for the notice Randy.

Furthermore, I made a suggestion a while ago for a few changes; Such as being able to search via nation/sailor type and level. And having the name of who bought the sailor on completed sales.

Also, it may be worth having some sort of premium trade/olive log, so you can trace any possible crazy olive inflation; There are an awful lot of low level accounts with lots of olives, credits and high level sailors...

  • Re : Premium Trade Hiatus

    02. 08. 2012 18:56


FalleNStaR
Originally Posted by ljsevern

Thanks for the notice Randy.

Furthermore, I made a suggestion a while ago for a few changes; Such as being able to search via nation/sailor type and level. And having the name of who bought the sailor on completed sales.

Also, it may be worth having some sort of premium trade/olive log, so you can trace any possible crazy olive inflation; There are an awful lot of low level accounts with lots of olives, credits and high level sailors...


Recc'd

  • Re : Premium Trade Hiatus

    02. 09. 2012 04:00


ixixi
why don't make the olive trading system same as the trading system in game? just use olive instead of the credits/points.
also, if we can buy the premium item in game, that would be better.

  • Re : Premium Trade Hiatus

    02. 09. 2012 04:06


mistermetal
Look, it can be quite simple, we get a button to deposit sailors, a bit like the HQ is now. We deposit our sailors in there, then we go to the website, go to the premium trading section. We log in, make a new post, and we get a list of sailors that we deposited into the premium trade system. We then select on a price for the sailors and put em up for sale. Once they have been sold, the sailor appears in the other persons trade hq (note being that sailors in trade hq add up to total sailor count in shipyard.)

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